FamilySearch Support is focused on providing helpful service to people who contact Support. The following purpose statement guides FamilySearch Support missionaries in their efforts to provide exceptional service and accomplish the sacred work in which we are engaged:
“Strive to follow the Spirit to provide friendly, accurate, and timely assistance that empowers members to identify their ancestors, link them into families, and ensure that temple ordinances are performed for them.”
This same objective of providing friendly, accurate, and timely assistance describes the kind of service family history consultants can provide to the people they help. How can consultants do this?
Friendly. “Let thy bowels also be full of charity towards all men” (D&C 121:45).
· Be kind and patient with the people you help.
· Listen attentively to them.
· Show that you truly care about them and want to help them.
Accurate. “I will teach you the good and the right way” (1 Samuel 12:23).
· Follow the Spirit.
· Follow the helping process of Ask, Find, and Teach.
“Ask, and it shall be given you; seek, and ye shall find; knock, and it shall be opened unto you” (Matthew 7:7).
- Ask clarifying questions to fully understand what the person is seeking to learn or do. Ask to see what the person is seeing to fully understand his or her need.
- Find the answer in the Help Center in the new FamilySearch. Find the answer from knowledgeable individuals, such as another consultant in your ward or stake, or FamilySearch Support.
- Teach the person the answer and how to accomplish the tasks he or she wants to accomplish. Teach the person how to find answers in the future.
Timely. “Find grace to help in time of need” (Hebrews 4:16).
· Be available to help.
· Respond as quickly as possible when a person contacts you.
· Obtain help in answering a question, if needed.
By applying these principles, consultants can provide wonderful service to those they help.
To view or print this e-mail in PDF format, please go to: https://help.familysearch.org/kb/Local_Support/en/Consultants/memos/consultantmemos.htm
This e-mail is sent to registered family history consultants and priesthood leaders by FamilySearch Support. Contact us in the following ways: Telephone: Find the toll-free number for your area at https://contact.familysearch.org/ E-mail: support@familysearch.org On the Web: Search for answers at http://productsupport.familysearch.org/ To change your contact information, reregister at: http://priesthood.familysearch.org/ or https://consultant.familysearch.org/ To remove your registration, send your request to: support@familysearch.org. Please include your name, ward name, and stake name. Invite others to register at: http://priesthood.familysearch.org/ or https://consultant.familysearch.org/
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